Posts tagged #AWS
The Amazon Connect Contact Control Panel Revisited

After writing the last article on the Amazon Connect Contact Control Panel, I upgraded the Streams API (application programming interface) script and spent a lot more time testing, debugging, and updating my code. I found new features in the updated Streams API and I found bugs and errors in my code. Let’s look at the changes…

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Kevin Burkholder#AmazonConnect, #AmazonCCP, #AmazonCloud, #AWS, #AmazonWebServices, #WebAgentNavigator Comments
The Amazon Connect Contact Control Panel (CCP) & WebAgent Navigator

The Amazon Connect Streams API (Streams) gives you the power to integrate your existing web applications with Amazon Connect. Streams gives you the power to embed the Contact Control Panel (CCP) UI components into your page, and/or handle agent and contact state events directly giving you the power to control agent and contact state through an object oriented event driven interface.

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Kevin Burkholder#AmazonConnect, #AmazonCCP, #AmazonCloud, #AWS, #AmazonWebServices, #WebAgentNavigator Comments
Serving the WebAgent softphone from Amazon S3 and CloudFront

The softphone scripts used by WebAgent Navigator are all HTML/JavaScript files. They are considered “static” meaning that there is no server-side code. The scripts are intended to run from their own sub-domain making it easy to share with multiple instances of WebAgent. This is a perfect use-case for serving these scripts from an Amazon S3 bucket using the CloudFront Content Delivery Network.

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Kevin Burkholder#AmazonS3, #CloudFront, #AWS, #AmazonCloud, #AmazonWebServices, #AmazonConnect, #WebAgentNavigatorComment
Creating and using a MariaDB database for WebAgent Navigator on Amazon RDS

MariaDB is a popular open source relational database created by the original developers of MySQL. Amazon RDS (Relational Database Service) makes it easy to set up, operate, and scale MariaDB server deployments in the cloud. With Amazon RDS, you can deploy scalable MariaDB cloud databases in minutes with cost-efficient and resizable hardware capacity.

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Kevin Burkholder#AWS, #AmazonWebServices, #AmazonCloud, #AmazonRDS, #WebAgentNavigatorComment
Installing QueueMetrics On Amazon EC2

If you’re running an Asterisk based PBX or if you’re planning to use WebAgent Navigator in your call center, I highly recommend using QueueMetrics as a management tool. It’s inexpensive, powerful, and easy to use. WebAgent is fully integrated with QueueMetrics Call Center Management so you can easily monitor productivity, measure targets and conversions, and view campaign statistics.

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Kevin Burkholder#AWS, #AmazonWebServices, #AmazonEC2, #AmazonCloud, #QueueMetrics, #WebAgentNavigatorComment