The softphone scripts used by WebAgent Navigator are all HTML/JavaScript files. They are considered “static” meaning that there is no server-side code. The scripts are intended to run from their own sub-domain making it easy to share with multiple instances of WebAgent. This is a perfect use-case for serving these scripts from an Amazon S3 bucket using the CloudFront Content Delivery Network.
Read MoreNotes, instructions, and experiences with setting up, configuring, and using WebAgent Navigator with Amazon Web Services as well as other applications and services.
WebAgent Navigator is tightly integrated with Amazon Connect, a simple to use, cloud-based call center, and works well with other Amazon Web Services (AWS). When using WebAgent Navigator with Amazon Connect, Amazon Elastic Compute Cloud (EC2), and Amazon Relational Database Service (RDS), a fully cloud-based, flexible, fault-tolerant, highly scalable call-center is easily created and maintained.
The WebAgent Navigator demo, as well as the development and beta sites, are running from an Amazon EC2 instance with QueueMetrics running on a second EC2 instance. The database (MariaDB) is running on Amazon RDS. The softphone script using Amazon Connect is served from an Amazon S3 bucket using Amazon CloudFront content delivery.
