A comprehensive, full-service, web based, call scripting and contact management system for call centers, sales groups, and customer service teams.
Just a few of the benefits of using dynamic call scripting in your call center…
Guide Agents Through Predictable Call Flows
Boost Key Performance Indicators
Improve Customer Experience
Achieve Sales Expectations
Increased Up-Sells & Cross-Sells
Maintain Regulatory Compliance
Automated Data Integration
WebAgent Navigator has been in a proprietary production environment at a national call-center for nearly a decade. With well over one million dollars in development costs, WebAgent Navigator is a solid, proven system that can adapt and grow based on client requirements, agent needs, and customer demands.
Now WebAgent Navigator is being offered to outside businesses who can take advantage of the scripting, customer relationship management, and many other features offered by the system. Proprietary code has been removed and many new features and enhancements have been added making WebAgent Navigator more powerful and flexible than ever.