WebAgent Navigator
WebAgent Navigator
EarthAsylum Consulting + Kevin Burkholder

Information Technology must shift from a technology focus to a business service model and drive business success through opportunity and leadership.

— Kevin Burkholder

 

 

WebAgent Navigator

A comprehensive, full-service, web based, call scripting and contact management system for call centers, sales groups, and customer service teams.

 

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Business Software Development
and
Information Technology Management

Kevin Burkholder is an Excellence-driven professional with over 30 years experience in leading projects and people, implementing and overseeing technology programs, and administering all facets of technology initiatives. He possesses in-depth knowledge and understanding of business requirements and functions with an ability to work with business leaders and experts to set agendas and deliver results.

Achieve excellence through the adoption and adaptation of best practices in IT management.
By implementing best practices through Business Service Management, Service Level Management, and the IT Infrastructure Library and adopting a service model orientation, IT can achieve an ongoing relationship with Business that will foster creative, practical, and essential practices geared towards corporate success. — [Benefits of Following Best Practices]

 
 
 
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Implementing

Strategic & Tactical Planning

IT/Business Alignment

Change Management

Process Improvement

IT Governance & Standardization

Project Management & Coordination

Software Development

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Maximizing

IT Alignment with Business Objectives

IT Planning Processes

Project Management Capabilities

Leadership & Management Strengths

Return on IT Investment

Competitive IT Strategies

 
 
 

Software Development

PHP
JavaScript
MySQL, MariaDB
SQL Server
HTML, CSS
Rest, Soap, XML, JSON, WebRTC, …

Expertise in internet based, integrated business applications…

For Callcenters…

Designed, developed, enhanced, maintained, and supported a full-service web-based, programmable, callcenter agent scripting platform integrated with Amazon Connect, Asterisk, and Avaya PBX, QueueMetrics Call Tracking, ViciDial Predictive Dialer, Oreka Call Recording systems, and Google Analytics for call and agent monitoring.

WebAgent Navigator
(live demo available)

Other Areas of Expertise…

E-Commerce, ERP & CRM Implementation and Integration, Direct Response Marketing, TV/Media Buying & Tracking, Subscription Fulfillment, Data Warehousing, Life & Health Insurance Administration, Affordable Care & Medicare Enrollment.

Process Improvement, Change Management, Business Alignment, Service Oriented Management, ITIL Best Practices & IT Governance.

and more.


 
 
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Selected Client List

American Telecast Corporation

  • American Telecast Procucts

  • American Telecast Agency Services

  • American Telecast International

AON Information Systems

Better Grades Seminars

Cher Beauty Products

Fairchild Publications

Graphis International

Gazelle Home

Institutional Investor

Lori Davis Hair Care

Qualfon / InterMedia Marketing

R2C Group (Cmedia)

Richard Simmons

Rollins, Burdick, Hunter

Total Gym

Victoria Jackson Cosmetics

Worlco Data Systems

What They’ve Said

"...we knew, large or small, each task would be done with the same enthusiasm, quality and standard of professionalism. You were always a resource we could count on."
—-
"It's time to recognize your contribution. Without your help and unfailing efforts, this project would still not be done nor would it be as successful as it is."
—-
"A unique combination of experience, knowledge, imagination, and integrity."
—-
"The best I've ever worked with."