Information Technology must shift from a technology focus to a business service model and drive business success through opportunity and leadership.
— Kevin Burkholder
— Kevin Burkholder
Kevin Burkholder is an Excellence-driven professional with over 30 years experience in leading projects and people, implementing and overseeing technology programs, and administering all facets of technology initiatives. He possesses in-depth knowledge and understanding of business requirements and functions with an ability to work with business leaders and experts to set agendas and deliver results.
Achieve excellence through the adoption and adaptation of best practices in IT management.
By implementing best practices through Business Service Management, Service Level Management, and the IT Infrastructure Library and adopting a service model orientation, IT can achieve an ongoing relationship with Business that will foster creative, practical, and essential practices geared towards corporate success. — [Benefits of Following Best Practices]
Strategic & Tactical Planning
IT Governance & Standardization
Project Management & Coordination
IT Alignment with Business Objectives
IT Planning Processes
Project Management Capabilities
Leadership & Management Strengths
Return on IT Investment
Competitive IT Strategies
Rest, Soap, XML, JSON, WebRTC, …
Designed, developed, enhanced, maintained, and supported a full-service web-based, programmable, callcenter agent scripting platform integrated with Amazon Connect, Asterisk, and Avaya PBX, QueueMetrics Call Tracking, ViciDial Predictive Dialer, Oreka Call Recording systems, and Google Analytics for call and agent monitoring.
(live demo available)
Other Areas of Expertise…
E-Commerce, ERP & CRM Implementation and Integration, Direct Response Marketing, TV/Media Buying & Tracking, Subscription Fulfillment, Data Warehousing, Life & Health Insurance Administration, Affordable Care & Medicare Enrollment.
Process Improvement, Change Management, Business Alignment, Service Oriented Management, ITIL Best Practices & IT Governance.
American Telecast Corporation
American Telecast Procucts
American Telecast Agency Services
American Telecast International
AON Information Systems
Better Grades Seminars
Cher Beauty Products
Lori Davis Hair Care
Qualfon / InterMedia Marketing
R2C Group (Cmedia)
Rollins, Burdick, Hunter
Victoria Jackson Cosmetics
Worlco Data Systems
"...we knew, large or small, each task would be done with the same enthusiasm, quality and standard of professionalism. You were always a resource we could count on."
"It's time to recognize your contribution. Without your help and unfailing efforts, this project would still not be done nor would it be as successful as it is."
"A unique combination of experience, knowledge, imagination, and integrity."
"The best I've ever worked with."