http://www.webagentnavigator.com/consulting daily 0.75 2020-04-16 https://images.squarespace-cdn.com/content/v1/5b44e4e5365f02ee34e659ec/1536590151050-X8SGOOOAMPXCMMXUZKQS/paper-2a.png Kevin Burkholder @ EarthAsylum Consulting - Maximizing Maximizing: IT Alignment with Business Objectives IT Planning Processes Project Management Capabilities Leadership & Management Strengths Return on IT Investment Competitive IT Strategies https://images.squarespace-cdn.com/content/v1/5c2f8772f8370a1a5570d059/1546653240535-I0DBTWNMI9BQI6OAKVA6/image-asset.jpeg Kevin Burkholder @ EarthAsylum Consulting - Software Development PHP JavaScript MySQL, MariaDB SQL Server HTML, CSS Rest, Soap, XML, JSON, WebRTC, … COBOL, Pascal https://images.squarespace-cdn.com/content/v1/5b44e4e5365f02ee34e659ec/1536590132108-BNZSEKGXNXZIVDPBXHTP/paper-1.png Kevin Burkholder @ EarthAsylum Consulting - Implementing Implementing: Strategic & Tactical Planning IT/Business Alignment Change Management Process Improvement IT Governance & Standardization Project Management & Coordination Software Development https://images.squarespace-cdn.com/content/v1/5c2f8772f8370a1a5570d059/1571073667061-F2MLVNAKO2BTMNJSZMLD/WebAgent+ad+1200x628.png Kevin Burkholder @ EarthAsylum Consulting - WebAgent Navigator A comprehensive, full-service, web based, call scripting and contact management system for call centers, sales groups, and customer service teams. https://images.squarespace-cdn.com/content/v1/5b44e4e5365f02ee34e659ec/1536596315827-B1FWZWY3Q3QMM3NLERM3/Stocksy_comp_1723945+2.jpg Kevin Burkholder @ EarthAsylum Consulting https://images.squarespace-cdn.com/content/v1/5c2f8772f8370a1a5570d059/1560183654797-YAFBBR9XNJ845PEUCVEI/iStock-1075714436.jpg Kevin Burkholder @ EarthAsylum Consulting http://www.webagentnavigator.com/about daily 0.75 2019-10-22 https://images.squarespace-cdn.com/content/v1/5c2f8772f8370a1a5570d059/1560348434549-541HMY1675YTJL8RTS0Z/kevin-profile-sm.jpg About - Kevin Burkholder @ EarthAsylum Consulting https://images.squarespace-cdn.com/content/v1/5c2f8772f8370a1a5570d059/1560185351320-9U6MK8DMC3O099CHNH2Q/grid-image-d.png About - Kevin Burkholder @ EarthAsylum Consulting - EarthAsylum was conceived with the basic belief that this is not how it's supposed to be... EarthAsylum was conceived with the basic belief that this is not how it's supposed to be... ...but with the knowledge that the world is blessed with life-affirming, ethical, and pioneering leaders discovering a new way of life. A way of life that will bring about the social, political, and personal changes needed for our businesses, our communities and our souls to flourish. We believe these leaders will bring about what it is supposed to be. https://images.squarespace-cdn.com/content/v1/5b44e4e5365f02ee34e659ec/1536596315827-B1FWZWY3Q3QMM3NLERM3/Stocksy_comp_1723945+2.jpg About - Kevin Burkholder @ EarthAsylum Consulting http://www.webagentnavigator.com/contact daily 0.75 2019-06-12 https://images.squarespace-cdn.com/content/v1/5c2f8772f8370a1a5570d059/1560348562555-WPAS782I2KXJ8YJ2JYD4/vCard.ico Contact EarthAsylum Consulting - vCard - Add Kevin to your address book vCard - Add Kevin to your address book https://images.squarespace-cdn.com/content/v1/5b44e4e5365f02ee34e659ec/1536596315827-B1FWZWY3Q3QMM3NLERM3/Stocksy_comp_1723945+2.jpg Contact EarthAsylum Consulting http://www.webagentnavigator.com/webagent daily 1.0 2020-05-11 https://images.squarespace-cdn.com/content/v1/5c2f8772f8370a1a5570d059/1576371242657-XZD3X32Z27Y7J547067K/WebAgent+ad+1200x628.png WebAgent Navigator - WebAgent Navigator A comprehensive, full-service, web based, call scripting and contact management system for call centers, sales groups, and customer service teams. https://images.squarespace-cdn.com/content/v1/5c2f8772f8370a1a5570d059/1571069627618-KZWJ2NM0T6L8WIHTL21Z/webagent+login+screen.png WebAgent Navigator https://images.squarespace-cdn.com/content/v1/5c2f8772f8370a1a5570d059/1571069689591-XXJU0VE0W364R20TE2E3/webagent+wait+screen.png WebAgent Navigator - Waiting for Call with Amazon Connect https://images.squarespace-cdn.com/content/v1/5c2f8772f8370a1a5570d059/1571069748085-9B7ACSKF97ZYM80UQLPC/webagent+greet+screen.png WebAgent Navigator - Start of Call Greeting Screen https://images.squarespace-cdn.com/content/v1/5c2f8772f8370a1a5570d059/1571069807385-2GHGH6VXZJI4RPQCFQ40/webagent+lit+request.png WebAgent Navigator - Literature Request screen https://images.squarespace-cdn.com/content/v1/5c2f8772f8370a1a5570d059/1571069850395-CGSPM558FSD2CBS682JP/webagent+donotsolicit+screen.png WebAgent Navigator - Do Not Solicit screen https://images.squarespace-cdn.com/content/v1/5c2f8772f8370a1a5570d059/1571069930809-X1RUAEPE8U29SSHCQV4G/webagent+callback+screen.png WebAgent Navigator - Callback Scheduler screen https://images.squarespace-cdn.com/content/v1/5c2f8772f8370a1a5570d059/1571069963931-1X6M0OVSDAZ3ZTNEXUOZ/webagent+payment+screen.png WebAgent Navigator - Example Payment with Encrypted Field https://images.squarespace-cdn.com/content/v1/5c2f8772f8370a1a5570d059/1571070014952-MH3KTHV8MLOMCSHYY6O8/webagent+demo+help+screen.png WebAgent Navigator - 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With over 14,000 installations in over 100 countries around the world. https://images.squarespace-cdn.com/content/v1/5c2f8772f8370a1a5570d059/1547151696250-GJIBQ1AS3JSG9KA0Z6PX/image.png WebAgent Navigator Asterisk Call Center Management Software QueueMetrics is a highly scalable monitoring and reporting suite that addresses the needs of thousands of contact centers worldwide and offers a broad range of integrated benefits. https://images.squarespace-cdn.com/content/v1/5c2f8772f8370a1a5570d059/1547151959345-OWJU0G0EDXB79QMNKUMP/image.png WebAgent Navigator Oreka contact center recording software helps contact centers across the world deliver better service, minimize risk and increase compliance. Oreka GPL and TR record millions of users spanning 150 countries. https://images.squarespace-cdn.com/content/v1/5c2f8772f8370a1a5570d059/1571151739603-F0LD6WYGBR81PD8VBLH5/queuemetrics5.png WebAgent Navigator - Realtime Monitoring https://images.squarespace-cdn.com/content/v1/5c2f8772f8370a1a5570d059/1571151739603-4OK94SFYO3KTTIWP33HU/queuemetrics4.png WebAgent Navigator - Answered calls by queue https://images.squarespace-cdn.com/content/v1/5c2f8772f8370a1a5570d059/1571151740076-3GEA589JE7RCE9MYWM0I/queuemetrics2.png WebAgent Navigator - Answered call distribution https://images.squarespace-cdn.com/content/v1/5c2f8772f8370a1a5570d059/1566323067277-MLL7ASNS4TX7G9QO8L5B/google-analytics.png WebAgent Navigator - Behavior Overview - Google Analytics https://images.squarespace-cdn.com/content/v1/5c2f8772f8370a1a5570d059/1566323098597-FB0H0R36UQ4GE57TA2XT/Screen+Shot+2019-08-20+at+1.27.10+PM.png WebAgent Navigator - User Explorer - Google Analytics https://images.squarespace-cdn.com/content/v1/5c2f8772f8370a1a5570d059/1566323230018-32PHBPPL10FEU0PGKKDG/Screen+Shot+2019-08-20+at+1.46.28+PM.png WebAgent Navigator - 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Amazon RDS Set up, operate, and scale a relational database in the cloud with just a few clicks. https://images.squarespace-cdn.com/content/v1/5c2f8772f8370a1a5570d059/1571851459444-GR720QDYPLSBN1U8GDB4/image.png WebAgent Navigator - Amazon S3 https://images.squarespace-cdn.com/content/v1/5c2f8772f8370a1a5570d059/1571852026358-WWY9E78CV7O28IC7TEM4/pngfind.com-amazon-png-565278.png WebAgent Navigator - Amazon Cloudfront https://images.squarespace-cdn.com/content/v1/5b44e4e5365f02ee34e659ec/1536596315827-B1FWZWY3Q3QMM3NLERM3/Stocksy_comp_1723945+2.jpg WebAgent Navigator https://images.squarespace-cdn.com/content/v1/5b44e4e5365f02ee34e659ec/1536596315827-B1FWZWY3Q3QMM3NLERM3/Stocksy_comp_1723945+2.jpg WebAgent Navigator https://images.squarespace-cdn.com/content/v1/5b44e4e5365f02ee34e659ec/1536596315827-B1FWZWY3Q3QMM3NLERM3/Stocksy_comp_1723945+2.jpg WebAgent Navigator https://images.squarespace-cdn.com/content/v1/5c2f8772f8370a1a5570d059/1581376413963-3HB4W7DE864DNBFCK9CC/image-asset.jpeg WebAgent Navigator http://www.webagentnavigator.com/webagent-live daily 0.75 2019-10-24 https://images.squarespace-cdn.com/content/v1/5c2f8772f8370a1a5570d059/1571356654312-IGZ65UJWDZG7CX521MHD/webagent+wait+screen.png Live Demonstration https://images.squarespace-cdn.com/content/v1/5c2f8772f8370a1a5570d059/1571504659417-LITI02JGXCLW3YH2O803/webagent+login+screen.png Live Demonstration https://images.squarespace-cdn.com/content/v1/5c2f8772f8370a1a5570d059/1571932308099-ARJK1RKJMAV6VWUYRIPG/image.png Live Demonstration https://images.squarespace-cdn.com/content/v1/5b44e4e5365f02ee34e659ec/1536596315827-B1FWZWY3Q3QMM3NLERM3/Stocksy_comp_1723945+2.jpg Live Demonstration http://www.webagentnavigator.com/webagent-screens daily 0.75 2019-12-15 https://images.squarespace-cdn.com/content/v1/5c2f8772f8370a1a5570d059/1571153697235-SRJY8Z9SJPK7PQBH4VKP/Screen+Shot+2019-08-20+at+1.27.10+PM.png ScreenShots - 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Agent Status in WebAgent https://images.squarespace-cdn.com/content/v1/5c2f8772f8370a1a5570d059/1576371242657-XZD3X32Z27Y7J547067K/WebAgent+ad+1200x628.png ScreenShots - WebAgent Navigator A comprehensive, full-service, web based, call scripting and contact management system for call centers, sales groups, and customer service teams. https://images.squarespace-cdn.com/content/v1/5b44e4e5365f02ee34e659ec/1536596315827-B1FWZWY3Q3QMM3NLERM3/Stocksy_comp_1723945+2.jpg ScreenShots http://www.webagentnavigator.com/webagent-blog daily 0.75 2020-01-27 http://www.webagentnavigator.com/webagent-blog/the-amazon-connect-contact-control-panel-revisited monthly 0.5 2020-03-25 https://images.squarespace-cdn.com/content/v1/5c2f8772f8370a1a5570d059/1580566028302-IHVEI6Q5VTKVHFWKRDIB/Screen+Shot+2020-02-01+at+9.03.16+AM.png WebAgent Blog - The Amazon Connect Contact Control Panel Revisited Amazon Connect CCP Login http://www.webagentnavigator.com/webagent-blog/the-amazon-connect-contact-control-panel-ccp-webagent-navigator monthly 0.5 2020-02-03 https://images.squarespace-cdn.com/content/v1/5c2f8772f8370a1a5570d059/1580509316600-0C2BLXY60TG128BOB5X9/webagent+transfer+hold+screen.png WebAgent Blog - The Amazon Connect Contact Control Panel (CCP) & WebAgent Navigator Transfer screen (call on hold) https://images.squarespace-cdn.com/content/v1/5c2f8772f8370a1a5570d059/1580566277283-IV6K29L0IR6HA3D66AEN/Screen+Shot+2020-02-01+at+9.01.42+AM.png WebAgent Blog - The Amazon Connect Contact Control Panel (CCP) & WebAgent Navigator - Define Quick Connects https://images.squarespace-cdn.com/content/v1/5c2f8772f8370a1a5570d059/1580566293287-UFYH5C8GX0GF7IRX37OE/Screen+Shot+2020-02-01+at+9.04.52+AM.png WebAgent Blog - The Amazon Connect Contact Control Panel (CCP) & WebAgent Navigator - Use Quick Connects to Transfer https://images.squarespace-cdn.com/content/v1/5c2f8772f8370a1a5570d059/1580566028302-IHVEI6Q5VTKVHFWKRDIB/Screen+Shot+2020-02-01+at+9.03.16+AM.png WebAgent Blog - The Amazon Connect Contact Control Panel (CCP) & WebAgent Navigator Amazon Connect CCP Login https://images.squarespace-cdn.com/content/v1/5c2f8772f8370a1a5570d059/1580508403681-O343TWP1LHE8TCFLBGQ0/Screen+Shot+2019-08-20+at+1.27.10+PM.png WebAgent Blog - The Amazon Connect Contact Control Panel (CCP) & WebAgent Navigator - Analytics - Call Detail https://images.squarespace-cdn.com/content/v1/5c2f8772f8370a1a5570d059/1580508476863-58UO2THCX860RZDDPPQV/queuemetrics4.png WebAgent Blog - The Amazon Connect Contact Control Panel (CCP) & WebAgent Navigator - QueueMetrics - Answered Calls https://images.squarespace-cdn.com/content/v1/5c2f8772f8370a1a5570d059/1580509468524-2CN9JYLCR27BQLBA8FST/webagent+disposition+screen.png WebAgent Blog - The Amazon Connect Contact Control Panel (CCP) & WebAgent Navigator Paused for After Call Work https://images.squarespace-cdn.com/content/v1/5c2f8772f8370a1a5570d059/1571098674755-8X3ALY1B1NOSKPYDZKFJ/webagent+greet+screen.png WebAgent Blog - The Amazon Connect Contact Control Panel (CCP) & WebAgent Navigator Amazon Connect CCP in WebAgent Navigator https://images.squarespace-cdn.com/content/v1/5c2f8772f8370a1a5570d059/1570973245303-L8QDZUYS8R5IOEZ3R6OW/image.png WebAgent Blog - The Amazon Connect Contact Control Panel (CCP) & WebAgent Navigator http://www.webagentnavigator.com/webagent-blog/serving-the-webagent-softphone-from-amazon-s3-and-cloudfront monthly 0.5 2019-12-14 https://images.squarespace-cdn.com/content/v1/5c2f8772f8370a1a5570d059/1575571294581-PO13A1DXM55AI213G1P8/Screen+Shot+2019-12-05+at+1.02.45+PM.png WebAgent Blog - Serving the WebAgent softphone from Amazon S3 and CloudFront - 2. Select a delivery method https://images.squarespace-cdn.com/content/v1/5c2f8772f8370a1a5570d059/1575571292607-9GGNWUJTCMNUBGPAT9F7/Screen+Shot+2019-12-05+at+1.09.56+PM.png WebAgent Blog - Serving the WebAgent softphone from Amazon S3 and CloudFront - 3. Create Distribution, Origin Setting https://images.squarespace-cdn.com/content/v1/5c2f8772f8370a1a5570d059/1575571290815-ZRJGKN61XISD59SU8WE9/Screen+Shot+2019-12-05+at+1.24.05+PM.png WebAgent Blog - Serving the WebAgent softphone from Amazon S3 and CloudFront - 4. Create Distribution, Default Cache Behavior (https) https://images.squarespace-cdn.com/content/v1/5c2f8772f8370a1a5570d059/1575571285673-H7A7OKUK54WRU4ZFTZHN/Screen+Shot+2019-12-05+at+1.26.45+PM.png WebAgent Blog - Serving the WebAgent softphone from Amazon S3 and CloudFront - 4. 4. Create Distribution, Default Cache Behavior (TTL) https://images.squarespace-cdn.com/content/v1/5c2f8772f8370a1a5570d059/1575571285205-8WUO6E81ZO829G0C3S8O/Screen+Shot+2019-12-05+at+1.31.42+PM.png WebAgent Blog - Serving the WebAgent softphone from Amazon S3 and CloudFront - 5. Distribution Settings, Create Distribution https://images.squarespace-cdn.com/content/v1/5c2f8772f8370a1a5570d059/1575572644604-BNCOWGD2B7DKLQMX7UQJ/Screen+Shot+2019-12-05+at+2.00.08+PM.png WebAgent Blog - Serving the WebAgent softphone from Amazon S3 and CloudFront - Origins and Origin Group https://images.squarespace-cdn.com/content/v1/5c2f8772f8370a1a5570d059/1575573661363-Z606224YP53OLN8MOO7L/Screen+Shot+2019-12-05+at+2.20.31+PM.png WebAgent Blog - Serving the WebAgent softphone from Amazon S3 and CloudFront - Edit Origin https://images.squarespace-cdn.com/content/v1/5c2f8772f8370a1a5570d059/1575584411812-9TOMYWL61YRF0X21J1NO/Screen+Shot+2019-12-05+at+5.14.45+PM.png WebAgent Blog - Serving the WebAgent softphone from Amazon S3 and CloudFront - Amazon Connect Application Integration https://images.squarespace-cdn.com/content/v1/5c2f8772f8370a1a5570d059/1575324069767-IDV67H3CD6BTK9DGZTJ0/Screen+Shot+2019-12-02+at+4.12.45+PM.png WebAgent Blog - Serving the WebAgent softphone from Amazon S3 and CloudFront - 1. Create bucket https://images.squarespace-cdn.com/content/v1/5c2f8772f8370a1a5570d059/1575324069541-M6J2YWD8VQNMI9JR6VH0/Screen+Shot+2019-12-02+at+4.17.30+PM.png WebAgent Blog - Serving the WebAgent softphone from Amazon S3 and CloudFront - 4. Configuration options https://images.squarespace-cdn.com/content/v1/5c2f8772f8370a1a5570d059/1575324065539-HEFWYZWCY1WZNOX69HN9/Screen+Shot+2019-12-02+at+4.23.54+PM.png WebAgent Blog - Serving the WebAgent softphone from Amazon S3 and CloudFront - 6. Set permissions https://images.squarespace-cdn.com/content/v1/5c2f8772f8370a1a5570d059/1575324065685-C43JJPV0IJU5QEO7WTJL/Screen+Shot+2019-12-02+at+4.26.00+PM.png WebAgent Blog - Serving the WebAgent softphone from Amazon S3 and CloudFront - 8. Review https://images.squarespace-cdn.com/content/v1/5c2f8772f8370a1a5570d059/1575324054519-VI5EGD5M8QHEQEXMOFG6/Screen+Shot+2019-12-02+at+4.29.41+PM.png WebAgent Blog - Serving the WebAgent softphone from Amazon S3 and CloudFront - 11. Static website hosting https://images.squarespace-cdn.com/content/v1/5c2f8772f8370a1a5570d059/1575324054401-HM68CTZ2DPGOJHVRHXOM/Screen+Shot+2019-12-02+at+4.31.11+PM.png WebAgent Blog - Serving the WebAgent softphone from Amazon S3 and CloudFront - 12. Static website hosting http://www.webagentnavigator.com/webagent-blog/creating-and-using-a-mariadb-database-on-amazonrds monthly 0.5 2019-12-14 https://images.squarespace-cdn.com/content/v1/5c2f8772f8370a1a5570d059/1574265523249-TE11TTT1RRLRHGHUHIY7/Screen+Shot+2019-11-19+at+5.44.03+PM.png WebAgent Blog - Creating and using a MariaDB database for WebAgent Navigator on Amazon RDS - 1. Create Database https://images.squarespace-cdn.com/content/v1/5c2f8772f8370a1a5570d059/1574265522728-B4O7LVYUGLFCDV6G4N6K/Screen+Shot+2019-11-19+at+5.44.23+PM.png WebAgent Blog - Creating and using a MariaDB database for WebAgent Navigator on Amazon RDS - 2. Select the database engine https://images.squarespace-cdn.com/content/v1/5c2f8772f8370a1a5570d059/1574265520391-G0FIWR37UMC0NANILAAA/Screen+Shot+2019-11-19+at+5.46.35+PM.png WebAgent Blog - Creating and using a MariaDB database for WebAgent Navigator on Amazon RDS - 3. Choose use case https://images.squarespace-cdn.com/content/v1/5c2f8772f8370a1a5570d059/1574265520307-PD46JAQ9733MK5F8A1Y5/Screen+Shot+2019-11-19+at+5.50.57+PM.png WebAgent Blog - Creating and using a MariaDB database for WebAgent Navigator on Amazon RDS - 4. Specify DB details https://images.squarespace-cdn.com/content/v1/5c2f8772f8370a1a5570d059/1574265517950-3EOSBSVIRAPZ2PP79T34/Screen+Shot+2019-11-19+at+5.52.07+PM.png WebAgent Blog - Creating and using a MariaDB database for WebAgent Navigator on Amazon RDS - 4a. DB details https://images.squarespace-cdn.com/content/v1/5c2f8772f8370a1a5570d059/1574265517946-MAGI8EBJ8AHARY5MD07W/Screen+Shot+2019-11-19+at+6.02.28+PM.png WebAgent Blog - Creating and using a MariaDB database for WebAgent Navigator on Amazon RDS - 5. Configure advanced settings https://images.squarespace-cdn.com/content/v1/5c2f8772f8370a1a5570d059/1574265515616-72BJBZUE0WON2JVNZO0U/Screen+Shot+2019-11-19+at+6.02.49+PM.png WebAgent Blog - Creating and using a MariaDB database for WebAgent Navigator on Amazon RDS - 5a. advanced settings https://images.squarespace-cdn.com/content/v1/5c2f8772f8370a1a5570d059/1574265515499-5HVG5G8GA4KOEGMKR0CS/Screen+Shot+2019-11-19+at+6.03.50+PM.png WebAgent Blog - Creating and using a MariaDB database for WebAgent Navigator on Amazon RDS - Done https://images.squarespace-cdn.com/content/v1/5c2f8772f8370a1a5570d059/1574271009478-K6PPSBMC21OBYWHQS9MZ/Screen+Shot+2019-11-20+at+12.16.45+PM.png WebAgent Blog - Creating and using a MariaDB database for WebAgent Navigator on Amazon RDS - Log in to localhost https://images.squarespace-cdn.com/content/v1/5c2f8772f8370a1a5570d059/1574271294793-9VBUOD0MPHXVTYLNUTKD/Screen+Shot+2019-11-20+at+12.34.37+PM.png WebAgent Blog - Creating and using a MariaDB database for WebAgent Navigator on Amazon RDS - Export databases https://images.squarespace-cdn.com/content/v1/5c2f8772f8370a1a5570d059/1574271017128-EFCLFKNZXTYB2LCYHXXL/Screen+Shot+2019-11-20+at+12.25.43+PM.png WebAgent Blog - Creating and using a MariaDB database for WebAgent Navigator on Amazon RDS - Log in to Amazon RDS https://images.squarespace-cdn.com/content/v1/5c2f8772f8370a1a5570d059/1574271021985-FDJQJ4QYELZJZSQMPL5C/Screen+Shot+2019-11-20+at+12.28.31+PM.png WebAgent Blog - Creating and using a MariaDB database for WebAgent Navigator on Amazon RDS - Import from localhost.sql https://images.squarespace-cdn.com/content/v1/5c2f8772f8370a1a5570d059/1574273499206-PPK0OPPAN7L10YRD6HAA/Screen%2BShot%2B2019-11-20%2Bat%2B12.16.45%2BPM.png WebAgent Blog - Creating and using a MariaDB database for WebAgent Navigator on Amazon RDS - Log in to localhost https://images.squarespace-cdn.com/content/v1/5c2f8772f8370a1a5570d059/1574271552223-WM9T02W3NI8BU4SBYS26/Screen+Shot+2019-11-20+at+12.37.01+PM.png WebAgent Blog - Creating and using a MariaDB database for WebAgent Navigator on Amazon RDS - Delete databases https://images.squarespace-cdn.com/content/v1/5c2f8772f8370a1a5570d059/1574269100247-VNIOELJJKSGPF12R9Q6N/Screen+Shot+2019-11-20+at+11.58.03+AM.png WebAgent Blog - Creating and using a MariaDB database for WebAgent Navigator on Amazon RDS http://www.webagentnavigator.com/webagent-blog/installing-queuemetrics-on-amazon-ec2 monthly 0.5 2019-12-14 https://images.squarespace-cdn.com/content/v1/5c2f8772f8370a1a5570d059/1573934920531-T5MI1V1KWPFZFAMMOPVJ/Screen+Shot+2019-11-16+at+3.07.47+PM.png WebAgent Blog - Installing QueueMetrics On Amazon EC2 https://images.squarespace-cdn.com/content/v1/5c2f8772f8370a1a5570d059/1573935007547-H9ZOCMBP35VZUVC3EOAO/Screen+Shot+2019-11-16+at+3.09.57+PM.png WebAgent Blog - Installing QueueMetrics On Amazon EC2 https://images.squarespace-cdn.com/content/v1/5c2f8772f8370a1a5570d059/1573919675437-8FZNIPAA9V751L0TFHW4/Screen+Shot+2019-11-16+at+10.54.16+AM.png WebAgent Blog - Installing QueueMetrics On Amazon EC2 - 1) Search for "CentOS" Search for “CentOS” and from the results screen, click “238 results in AWS Marketplace” https://images.squarespace-cdn.com/content/v1/5c2f8772f8370a1a5570d059/1573919528838-3FDQSUM39FVV2XUKAJZY/Screen+Shot+2019-11-16+at+10.51.34+AM.png WebAgent Blog - Installing QueueMetrics On Amazon EC2 - 2) Find CentOS 7 (x86_64) Find “CentOS 7 (x86_64) - with Updates HVM” and click “Select” https://images.squarespace-cdn.com/content/v1/5c2f8772f8370a1a5570d059/1573920558679-IQAWDO0LI1O0GHS043SU/Screen+Shot+2019-11-16+at+11.08.57+AM.png WebAgent Blog - Installing QueueMetrics On Amazon EC2 - 3) Continue with CentOS 7 Review the CentOS 7 AMI and click “Continue” https://images.squarespace-cdn.com/content/v1/5c2f8772f8370a1a5570d059/1573920799861-Q31WB2RVNMC7EUG11SRZ/Screen+Shot+2019-11-16+at+11.13.04+AM.png WebAgent Blog - Installing QueueMetrics On Amazon EC2 - 4) Set instance type Select the instance type (t2.micro) and click “Review and Launch” https://images.squarespace-cdn.com/content/v1/5c2f8772f8370a1a5570d059/1573921083774-9KTC6W1Z2ZMYXVUG6GGZ/Screen+Shot+2019-11-16+at+11.17.35+AM.png WebAgent Blog - Installing QueueMetrics On Amazon EC2 - 5) Review instance and launch Review instance and launch - I kept it simple with all of the default settings and clicked “Launch”. https://images.squarespace-cdn.com/content/v1/5c2f8772f8370a1a5570d059/1573921585589-Z1Y2SLTENQ76A7SK00EG/Screen+Shot+2019-11-16+at+11.26.05+AM.png WebAgent Blog - Installing QueueMetrics On Amazon EC2 - 6) Select Key Pair When asked to select an existing key pair or create a new key pair. I used the same key pair created for the Bitnami web server running WebAgent. You can create a new key pair. If you do, make sure you download the key file because you only get one chance. https://images.squarespace-cdn.com/content/v1/5c2f8772f8370a1a5570d059/1573921905254-POALRG5AG8U9TNMXJS3Z/Screen+Shot+2019-11-16+at+11.31.27+AM.png WebAgent Blog - Installing QueueMetrics On Amazon EC2 - 7) CentOS 7 is running https://images.squarespace-cdn.com/content/v1/5c2f8772f8370a1a5570d059/1573936438673-R2XKPUD6ZO1E6Y451DVN/Screen+Shot+2019-11-16+at+3.16.25+PM.png WebAgent Blog - Installing QueueMetrics On Amazon EC2 http://www.webagentnavigator.com/webagent-blog/adding-ssl-security-to-the-sub-domains-on-the-aws-bitnami-server monthly 0.5 2019-12-14 http://www.webagentnavigator.com/webagent-blog/installing-webagent-on-the-aws-bitnami-server-as-a-sub-domain monthly 0.5 2019-12-14 https://images.squarespace-cdn.com/content/v1/5c2f8772f8370a1a5570d059/1571504659417-LITI02JGXCLW3YH2O803/webagent+login+screen.png WebAgent Blog - Installing WebAgent on the AWS Bitnami server as a sub-domain WebAgent Navigator Login https://images.squarespace-cdn.com/content/v1/5c2f8772f8370a1a5570d059/1572114417629-UZ3QPWJNUDOGUBKBGG6I/Screen+Shot+2019-10-26+at+2.26.46+PM.png WebAgent Blog - Installing WebAgent on the AWS Bitnami server as a sub-domain https://images.squarespace-cdn.com/content/v1/5c2f8772f8370a1a5570d059/1572108195160-E3HIDKB7N474OQLGNKK5/Screen+Shot+2019-10-26+at+12.42.54+PM.png WebAgent Blog - Installing WebAgent on the AWS Bitnami server as a sub-domain https://images.squarespace-cdn.com/content/v1/5c2f8772f8370a1a5570d059/1572125347873-XRNW0V35777EKQNQP98B/Screen+Shot+2019-10-26+at+5.28.01+PM.png WebAgent Blog - Installing WebAgent on the AWS Bitnami server as a sub-domain Exporting WebAgent databases using phpMyAdmin http://www.webagentnavigator.com/webagent-blog/using-the-bitnami-lamp-stack-on-aws-to-host-webagent-navigator monthly 0.5 2019-12-14 https://images.squarespace-cdn.com/content/v1/5c2f8772f8370a1a5570d059/1571938049273-YH4JU1D9OWDZO7VD8AI8/Screen+Shot+2019-10-24+at+1.26.52+PM.png WebAgent Blog - Using the Bitnami LAMP stack on AWS to host WebAgent Navigator https://images.squarespace-cdn.com/content/v1/5c2f8772f8370a1a5570d059/1571938692661-FCHRGQY9QICB9VWIBXYE/Screen+Shot+2019-10-24+at+1.37.29+PM.png WebAgent Blog - Using the Bitnami LAMP stack on AWS to host WebAgent Navigator https://images.squarespace-cdn.com/content/v1/5c2f8772f8370a1a5570d059/1571939196177-ITJD6D5QKWHLKDY08HT3/Screen+Shot+2019-10-24+at+1.46.14+PM.png WebAgent Blog - Using the Bitnami LAMP stack on AWS to host WebAgent Navigator http://www.webagentnavigator.com/webagent-blog/tag/%23AmazonCloud monthly 0.5 http://www.webagentnavigator.com/webagent-blog/tag/%23AmazonS3 monthly 0.5 http://www.webagentnavigator.com/webagent-blog/tag/%23AmazonEC2 monthly 0.5 http://www.webagentnavigator.com/webagent-blog/tag/%23AWS monthly 0.5 http://www.webagentnavigator.com/webagent-blog/tag/%23AmazonCCP monthly 0.5 http://www.webagentnavigator.com/webagent-blog/tag/%23WebAgentNavigator monthly 0.5 http://www.webagentnavigator.com/webagent-blog/tag/%23AmazonWebServices monthly 0.5 http://www.webagentnavigator.com/webagent-blog/tag/%23LetsEncrypt monthly 0.5 http://www.webagentnavigator.com/webagent-blog/tag/%23QueueMetrics monthly 0.5 http://www.webagentnavigator.com/webagent-blog/tag/%23CloudFront monthly 0.5 http://www.webagentnavigator.com/webagent-blog/tag/%23Bitnami monthly 0.5 http://www.webagentnavigator.com/webagent-blog/tag/%23AmazonConnect monthly 0.5 http://www.webagentnavigator.com/webagent-blog/tag/%23AmazonRoute53 monthly 0.5 http://www.webagentnavigator.com/webagent-blog/tag/%23AmazonRDS monthly 0.5 http://www.webagentnavigator.com/business-service-management daily 0.75 2019-01-04 https://images.squarespace-cdn.com/content/v1/5c2f8772f8370a1a5570d059/1546625410185-MYWILBP63EZM7HA350RB/image.png Business Service Management https://images.squarespace-cdn.com/content/v1/5c2f8772f8370a1a5570d059/1546625453282-Y5L419TNPKRXVT2ZQK0Q/image.png Business Service Management http://www.webagentnavigator.com/service-level-management daily 0.75 2019-06-10 http://www.webagentnavigator.com/it-infrastructure-library daily 0.75 2019-01-04 https://images.squarespace-cdn.com/content/v1/5c2f8772f8370a1a5570d059/1546626382858-TBLAS4OLQB3EZ1YBHK33/image.png IT Infrastructure Library http://www.webagentnavigator.com/benefits-of-best-practices daily 0.75 2019-01-04